Contact

Store Hours/Information

Oak Hill Plaza
27 Gorham Road
Scarborough, ME 04074

pawsapplause@gwi.net

Phone: 207-885-0077
Fax: 207-885-0775

HOURS OF OPERATION:
Monday – Thursday: 9am-6pm
Friday – Saturday: 9am-5pm

Recommended Links

Emergency Veterinarian
Maine Veterinary Referral Center (207) 885-1290, 1500 Technology Way, Scarborough

Animal Poison Control
ASPCA Poison Control (888) 426-4435

Local Veterinarians
Pine Point Veterinary (207) 883-3301, 12 Pine Point Road, Scarborough
Scarborough Animal Hospital ( 207) 883-4412, 129 US Route 1, Scarborough
Tender Touch Veterinary Hospital (207) 839-7456, 336 Gorham Road, Scarborough

Boarding
Snazzy Pet (207) 282-9636, 757 Limerick Road, Arundel

Accepted Payment Methods

Paws Applause accepts Visa, Mastercard, American Express and Discover cards. Orders shipped to Maine addresses will be subject to applicable sales tax.

Shipping Information

We make every effort to ship your order quickly. Please allow up to 2 weeks for delivery of items in stock. Backordered items will be shipped as soon as available. Items ordered together are not necessarily shipped together. Most domestic orders are shipped via UPS from Scarborough, Maine.  Items purchased with credit cards will be charged immediately and funds held until item ships or further notification is provided.

Exchanges/Returns

• Requests to exchange or return merchandise must be submitted to Paws Applause within 48 hours of receipt.
• To qualify for an exchange or refund, all items must be returned in their original condition, including original packaging and documentation.
• After receiving and inspecting the returned item(s), we will reimburse your credit card for the purchase price of the item, less any shipping, handling, or restocking fees, or send you a replacement item for exchange.
• Shipping fees are non-refundable.
• Items on sale are final sale.

Damages

• Please check your order carefully upon receipt. Packages that are obviously damaged should be refused and left with the carrier as it is their responsibility for damage occurring during transit. If the condition of the package is questionable, make sure that the carrier makes note of it.
• If upon inspection, your shipment is damaged, filing a damage claim with the shipper is the responsibility of the recipient and should be done within 48 hours of delivery.  We recommend you save all shipping materials to support your claim.